Knowledge Management Software Archives - KPS
Recommended Content

News Blog

< Back to Blog

Accessing Public Service Websites ‘Your Search Yielded no results’

14.08.2013 KPS News Blogs

If accessing public services is the 4th main reason for going on-line then why do council search facilities vary and what happens when they fail the citizen when they try accessing public service websites for information?  This is my very personal account when I was on one council website recently, this week, when the frustrations got the better of me, so I just couldn’t help but blog about it!..

Finding Public Service Information via Websites

I just couldn’t find anything, in fact I kept getting presented with a blue smurf error, which at first is funny but just got more and more annoying, especially when it reads; “Check if your spelling is correct” – yes my spelling is correct (it’s not often as I’m dyslexic, but in this instance it most certainly is).  Then the helpful bit of advice suggested that I “Remove quotes around phrases to match each word individually”:  “Blue Smurf will match less than blue smurf”. (well bully for the blue smurfs), no quotes were used and when using the exact words on their own, it just retrieved a lot of irrelevant information.

Consider loosening your query – unhelpful comments from web pages

Next it suggested “Consider loosening your query with OR: blue smurf will match less than blue OR smurf”. (again loosening my query – see earlier blog on LA speak, what does this mean to the average Joe?)  Ok so after reading this, I can see that it maybe suggesting that I put OR between the words, why can’t it just say this?

I’m all for techie speak but when its customer facing, really council X is this what you want to say?  My Auntie Jean – not a capable computer user at all, I will admit but realistically will she know what to do with the OR AND etc. or will she just get confused with all those blue smurfs!

The importance of using meaningful language

As citizens we need to help our councils by telling them how we find information, how we search and what we expect – to find the information that we are looking for straight away.  We don’t want to be directed to several links either, trying to understand where they have put the information in what order and what section am I supposed to be looking in to find the answer to my query.

So council X please do organise and manage your information in such a way that I can find it!  However I think this message is falling on deaf ears as I did phone the web manage and he said it was not a priority, so come on members of the public join the message, as a collective we can change opinions and I can’t be the only one wanting to find information from my local council.  We want and should demand a search facility that enables us all to find the information we are looking for, regardless of what keywords we have used when searching – invest to save is a message we need to be sending out.

I would be interested to hear from others about their experiences of finding information on Council or Public Service Web Sites.

Latest from our news room

Knowledge – The lifeblood of your organization

Uncategorised

KPS gains ISO27001 : 2013 Certification

KPS News Blogs

How Long Does It Take to Implement a Knowledge Management System?

Knowledge Management Guides
Share this post:
FacebookTwitterLinkedIn

News Blog

< Back to Blog

Increase Productivity Within Your Organisation

16.07.2013 KPS Knowledge Capture

Creating time is obviously impossible but something that we would all love to do, especially when you are up against that deadline!  

There are ways that we can all work more efficiently or look to improve our own personal methodologies but when you are up against time scales then it becomes even more important to be able to find the information that you need to support your daily activities and increase productivity. 

How long do you spend searching for information from within?

Everyone talks these days about not having enough time.  With most employees spending on average about 45 minutes every day looking for something that their organisation already has, it would be great to be able to generate time for your employees and allow them to become frustration free when accessing information from within!  It is the organisation’s knowledge that employees need access to, regardless of what CMS tools or CRM systems you have in your organisation.

Maximising your Organisations applications to generate time

To maximise the productivity improvements across your workforce, you need to have the necessary tools available to ensure that they can find information, regardless of where it resides.  It is important to understand the value of important items of software / web applications that you and your colleagues need to be able to access information quickly, so sub second searches are important if not essential and vital for the organisation to increase efficiencies and productivity when looking to find things.

The retrieval of information, quickly is essential to improve both employee efficiencies and deliver enhanced customer services.  What we are actually talking about here is Knowledge Management, we all do it in our everyday lives but we don’t necessarily refer to the official term!

Increasing productivity easily with a Knowledge Management Strategy

First of all you will need a knowledge management strategy (there are more blogs to follow that will discuss this in more detail).  Once you have a strategy then it is important to work this into the everyday culture of your organisation, so that items are filed easily and can be retrieved quickly, even by other employees who may not know what you have called the document, finance sheet or presentation.  By having a knowledge management strategy you will therefore improve and increase productivity within your organisations and saving / generating time for others for their daily tasks.

Latest from our news room

Knowledge – The lifeblood of your organization

Uncategorised

KPS gains ISO27001 : 2013 Certification

KPS News Blogs

How Long Does It Take to Implement a Knowledge Management System?

Knowledge Management Guides
Share this post:
FacebookTwitterLinkedIn