Sheffield City Council uses Knowledge Powered Solution’s Knowledge Management Software within their contact centre in order to allow their agents to be able to answer a call first time on a wide range of topics and subjects.
The system is embedded within the councils CRM system, thus gaining the benefits of an integrated approach to their information estate. The contact centre operates phone lines between 8am and 6pm, Monday to Friday.
They offer a variety of information about a diverse number of subjects from roads and transport to environment, business, tourism, housing, education and much more for the Citizens of Sheffield.
If you want to find out more about our knowledge management software, please contact us >>