We will be sharing our findings in the rapidly evolving area of self-service contact technologies, from the recently published Inside Circle report covering many aspects of multichannel self service delivery.
Created by CONTACTBABEL the contact centre industry expert the report offer insight on self-service conversion rates and drivers by industry. The report also cover many of the challenges in multichannel service delivery together with solutions for how to address these.
So what is the Executive Customer Contact Exchange all about?
Customer expectations are increasing dramatically, leaving companies across all industries with the challenge of growing consumer demands. Rapid advancements in technology and the growing use of social media are changing the way in which consumers access information, changing the balance of how information is sourced. Customer contact and service delivery has to be consistently excellent across all channels.
Streamlining operational activities and creating a customer focused culture, have the potential to transform your customer service strategy and gain a crucial advantage in your marketplace. That’s why the leading minds in the customer contact arena will gather at the Executive Customer Contact Exchange (19 – 20 May 2014) to discuss best practice and learn how to implement the very latest tools and techniques required for delivering an excellent customer service.
The Executive Customer Contact Exchange 2014 is for those leading the customer contact transformation. Cutting edge-case studies, controversial debates and structured networking are in store during this exciting two day agenda.
Space is limited to just 80 attendees so please get in touch if you would like to attend.