Could knowledge management help you operate a more effective and efficient IT service desk?
Can You relate to these challenges? Being asked to support a wider range of technologies with fewer resources. High turnover of staff, with new staff requiring extensive training. Wanting to rely less on individual “experts” and wanting to share information widely and effectively across your team. IT service desk knowledge management can be part of the solution. This white-paper explores how to address and overcome these and other related challenges on the modern IT support desk.