For years the Travel and Tourism industry has been moving towards online solutions, allowing potential holiday makers to find and book their travel quicker and easier. However, as the industry becomes more competitive, companies have had to find different ways to set them selves apart. Customer service is a big factor for customers when deciding who to book with.
Those organisations who find ways to integrate on-line and direct service interactions are able to deliver better service with improved sales conversions. Download our white paper and learn more about how to address these and other challenges the travel industry face learn and how Knowledge Management Software can provide solutions:
Integration of Self Service and Agent Contact
Matching customer issues to solutions quicker and more effectively
Resolving post-sales questions with self-service to allow agents to maximize pre-sales profit.
Managing Agent Information Replacement and Training