Learn How Indiana University Health Enhances Customer Service Through Effective Knowledge Management

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Knowledge management plays a key role in the patient access sector, as a key driver for improving the quality of information provided, with immediate access to all information required to serve a patient’s needs.

  • Maintain key information quickly and easily

  • Save time by finding information at the point of need

  • Leverage existing content making deployment times rapid

  • Promote learning and collaboration with auditable knowledge sharing

  • Improve clinic and physician information governance, consistency and accuracy

  • Use decision trees to make the call handling and decision making process simple

  • Enhance and retain health training and education programs by collecting tacit knowledge

Knowledge management will ultimately allow your organisation to operate more efficiently and effectively.

To find out how you and your Patient Access Centre can benefit, please provide your details – name and business email are the only mandatory fields.

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See What our Customers Say:

 

 

“Before we had Universal Knowledge, our representatives had to login to SharePoint, locate the correct document and then scroll through the document to find the answer. Now we simply ask a question and Universal Knowledge will return the answer immediately, saving us valuable time when dealing with our patients..”

 

Shelby Smith, Director, Patient Access Center, Indiana University Health

 

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Knowledge Management for Patient Access Centers

The need to manage information and data more effectively in the healthcare sector has long been understood. When that information is knowledge that is required for an employee to perform their daily tasks, such as resolving patient queries, the term knowledge management should be applied.

KPS defines Knowledge Management as; empowering individuals to quickly find the relevant knowledge needed to undertake their role. The ability to capture tacit knowledge also allows you and your staff to generate, author, curate and share relevant knowledge to provide outstanding levels of patient care whilst improving productivity and reducing operational costs across the organisation.

KPS help health organisations around the globe to immediately access specific elements of knowledge in order to answer the patient’s query quickly and accurately. With Universal Knowledge, existing information which is provided by the clinic can be included in its native format, or information can be templated within the knowledge base. The ability to leverage existing information or quickly create templated information means that set up times are drastically reduced. Users can also take advantage of decision tree functionality, where processes for the call handling process or decision making on how to schedule a patient’s appointment can be quickly and easily defined.

Improve the governance of information and the user experience whilst dealing with patients by requesting your free demo today.

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