Learn How Indiana University Health Enhances Customer Service Through Effective Knowledge Management

Knowledge management plays a key role in the patient access sector, as a key driver for improving the quality of information provided, with immediate access to all information required to serve a patient’s needs.

• Maintain key information quickly and easily

• Save time by finding information at the point of need

• Leverage existing content making deployment times rapid

• Promote learning and collaboration with auditable knowledge sharing

• Improve clinic and physician information governance, consistency and accuracy

• Use decision trees to make the call handling and decision making process simple

• Enhance and retain health training and education programs by collecting tacit knowledge

Knowledge management will ultimately allow your organisation to operate more efficiently and effectively.

To find out how you and your Patient Access Centre can benefit, please provide your details – name and business email are the only mandatory fields.