Treat Students as Customers. The way to Increase Education Satisfaction:
Customer Service is an essential part of any business plan. This means making sure any customer has the services and assistance needed when dealing with your organisation. University staff, faculty members and parents of students may need information about the university. Contact centres require resources from an already restrictive budget.
So what can be done to better service your customers whilst reducing the strain on the University budgets? This White-paper will address this question whilst exploring solutions that KPS Knowledge Management systems are currently providing to universities across the globe.