With the multichannel revolution taking place across the contact centre industry, this guide covers channel trends and mix by industry sector, service applications and end user drivers for adopting self service.
Created by CONTACTBABEL the contact centre industry expert this 95 page comprehensive guide to self-service is an essential read for anyone involved in customer service in the age of multichannel self-service.
- Trends and data on the multichannel revolution by industry sector and application
- Detailed analysis of end-user drivers for self-service adoption
- Tips and insights on how to respond to the multichannel challenge
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Learn how our customers are using Knowledge Management Software to improve service and efficiency:
- Improving productivity and efficiency in a matter of days
- Gaining access to information quickly and efficiently for daily tasks
- Sharing information more effectively with Stakeholders in a secure environment
- Obtaining insights through reporting features from user behaviour for staff and customers alike.
KPS knowledge management software is used as the core solution for enhancing service quality and delivery efficiency in IT Knowledge Management, IT Help Desk Knowledge Management, Help Desk Knowledge Management and Web Self Service Knowledge Management. Regardless of industry sector, knowledge source and format, a KPS knowledge management solution is quick to deploy and easy to maintain. Download our guide for creating your Knowledge Management business case.