Employee Knowledge Sharing Solutions Archives - KPS
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Knowledge Management Software on G-Cloud

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KPS has been accepted as Crown Commercial Service (CSS) Supplier and by joining CSS KPS knowledge management software is now available on G-Cloud the UK Government platform for Cloud based delivery of public sector IT solutions.

By joining G-Cloud KPS offers enhanced value for UK Central and Local Government service delivery. The KPS G-Cloud Knowledge Management Software can be used across public sector services such as Health, Emergency Services and Education as well as for IT Service Management delivery across any public and not-for-profit organisation.

 

G-Cloud is Fully EU Compliant

The KPS G-Cloud solution is EU compliant providing access to knowledge management software at reduced time and cost for implementation and ongoing operation. Investing in improved technology allows public sector organisations to enhance service quality while reducing cost of delivery. With G-Cloud the implementation is simpler and requiring less up-front investment.

G-Cloud for Public Sector, Central and Local Government, Not-For-Profit

The Crown Commercial Service Supplier framework and G-Cloud is available to a wide range of organisations.  Key to the framework is that it will help CSS deliver savings for Government Organisations by identifying and selecting best value solutions. KPS is committed to the framework and to the support of improved service delivery for public sector organisations.

KPS knowledge management software is supporting public sector service delivery working with organisations in Health, Emergency Services, Local Government and Education. Knowledge Management Software enables effective delivery of information based services to internal and external customers and users.

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What do Local Councils and Financial Institutions have in Common?

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Local Councils and Large Financial Institutions such as Banks are not often brought together, unless you link them through the Icelandic Banking collapse a few years ago.  Seldom are the two linked with any commonalities so what is it that these two very different institutions have in common?  

Unfortunately the Lack of Trust and Poor Customers Services experiences can often link these two different sectors.

 

Lack of Trust & Poor Customer Service brings these sectors together

It shouldn’t come as a surprise to anybody that the level of trust in the financial services sector has declined immensely, this is particularly true of the Banking Sector.  Trust or trustworthiness is probably the single most important business asset a company has, especially today when there’s an accelerating pace of technical change, innovation, and economic turbulence.

Pressure to Improve Quality of Service

On top of that, there’s a tremendous increase in the power of social media and word of mouth and how that’s all feeding into the reputation economy. Local councils are also under pressure from Citizens for continually cutting services, particularly from front line services.  When front line services are squeezed so does the reputation that comes with a decline in service level offerings.  Being able to offer good services and having a good service level reputation helps to build trust.

Steps Financial Institutions can take to Rebuild Trust with Customers

There are two requirements for earning trust: intention and competence.  If I’m going to trust you, I have to view your intention as good; that you’re acting in my best interest.  I also have to view you as having the competence to carry this out.  If you have the best intentions in the world but you’re not competent enough for me to trust that you’ll execute well to deliver, then I surely will not get a positive customer experience.

Improving Service Agent Competence – A Matter of Knowledge

Competency and capability in service delivery is intrinsically linked to the knowledge made available to the service agent.  Relying on experienced agents with deep and rich experience is not always possible. Hence, a well organised and segmented knowledge base is a key tool for enhancing service delivery.  One way to achieve this quickly and efficiently is to introduce a knowledge management solution to index and organise existing knowledge at source.  This helps making relevant knowledge available to service agents in ways that ensures ongoing improvements in coverage and usability.

If you want to find out more about our knowledge management software, please contact us >>

 

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NCC Group

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NCC Group Escrow Management Solution

We are working with NCC Group, a leading provider of Escrow Solutions, to offer our customers the peace of mind of an Escrow Solution. An Escrow Solution is a specialised form of assurance, where any business critical application or material can be securely deposited with NCC Group.

We offer this facility in order to demonstrate both our commitment to corporate governance best practice and to building long term relationships with our customers.

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Managing Organisational Data & Information Effectively

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Do you know how big the mountain of information is in your organisation?  Should some or most of this information be archived or deleted?

The lack of physical evidence of how big the issue may be can also be an issue. The challenge is to monitor your information mountain effectively! The question ultimately is – How do you effectively manage your organisational data or the information held within your organisation today? If you do this are you managing this organisational data effectively?

 

This article explores the reasons why it is important to manage your organisational data and information effectively and the things you should take into consideration.

The latest IBM CIO survey showed that only 15% of organisations believe that their organisations data is good and comprehensively managed.  Managers can often be unaware of the scale of the problem of the lack of management associated with organisational data and information.  They may not also realise how this data/information issue will continue to grow within the organisation, if left unstructured and mismanaged.

The Historic way to Manage Organisational Data and Information

In previous decades managers could see their employee’s desks and into filing cabinets with relative easy, noting any unstructured/untidy areas within their departments.  This was probably done unconsciously, on a casual walk around the office or to and from meeting rooms.  However, these days, information is often contained within a person’s desktop/computer or laptop – not to mention the multiple data files that can be held within a cloud or on mobile computing tablets etc.

Organising the Disorganised!

Staff need to have standardised structures for managing their data, good search functionality or in an ideal situation – both, to be effective and efficient within their role.  With a good search technology or knowledge management solution you should be able to index existing structures (helping to provide a solution for the disorganised information sets) and provide an excellent search and reporting tool.  Getting to information quickly and easily is essential, especially at the point of need.  These elements ensure employees can increase their productivity.

If you want to find out more about our knowledge management software, please contact us >>

 

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