Knowledge Management: Quick To Deploy >> | Easy To Integrate >> | Simple To Use >> | Easy To Maintain >> | Enhancing Self Service >> | Social Media Ready >>

Knowledge Management

KPS Knowledge Management Software increases customer satisfaction and delivers operational savings. Empower your customer service staff and your internal and external customers by providing instant access to critical knowledge at the point of need.

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Agent Efficiency

self-service

Deploy in inbound customer service desks and contact centres. Empower agents to resolve a wider range of queries quickly and effectively.

Enabling Self-Service

Self-Service

Reduce call volumes with an on-line self-service knowledge base solution. Deliver 24/7 customer service and reduce costs at the same time.

Knowledge Capture

Knowledge-Authoring

Make content authoring easy and time effective.  Ensure consistency of style and structure through templates and stylesheets with built in work-flow for review and approval.

Contact Centres

Knowledge management solutions enables contact centre operators to improve performance and customer satisfaction.

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Service Desks

Empowering service desk agents with easy to find relevant information at the point of need on the service desk.

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IT Service Management

Improving service delivery, efficiency and productivity in IT service management and IT support environments.

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Public Sector

Creating Digital by Default solutions via web self service. Reducing avoidable contacts and delivering enhanced service.

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Industry Sectors

Enhancing service and efficiency in internal and external customer service delivery across many diverse industry sectors.

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Need Help or Advice? Knowledge Is Power

Explore and Gain Ideas for Improving your Approach to Knowledge Management
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Our Customers and Partners..

Knowledge Powered Solutions work with service delivery operators, system integrators and software vendors across the world. We improve service delivery while reducing costs through effective knowledge management across a wide range of industries and applications. Here are a few examples: 

Stroma Knowledge Management Solution
Tessaract Knowledge Management Solution
ICCM – Knowledge Management Software
Canterbury Christ Church University
Talisma Knowledge Management Software
University of Ottawa Student Support
Network Rail IT Support
Greggs Knowledge Management Solution