KPS Knowledge Management Software

KPS Knowledge Management Software increases customer satisfaction and delivers operational savings. Empower your customer service staff and your internal and external customers by providing instant access to critical knowledge at the point of need.

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Agent Efficiency

Deploy in inbound customer service desks and contact centres. Empower agents to resolve a wider range of queries quickly and effectively.

Enabling Self-Service

Reduce call volumes with an on-line self-service knowledge base solution. Deliver 24/7 customer service and reduce costs at the same time.

Knowledge Capture

Make content authoring easy and time effective. Ensure consistency of style and structure through templates and stylesheets with built in work-flow for review and time.

Contact Centres

Knowledge management solutions enables contact centre operators to improve performance and customer satisfaction.

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Service Desks

Empowering service desk agents with easy to find relevant information at the point of need on the service desk.

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IT Service Department

Improving service delivery, efficiency and productivity in IT service management and IT support environments.

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Public Sector

Creating Digital by Default solutions via web self service. Reducing avoidable contacts and delivering enhanced service.

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Industry Sectors

Enhancing service and efficiency in internal and external customer service delivery across many diverse industry sectors.

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Our Customers and Partners...

Knowledge Powered Solutions work with service delivery operators, system integrators and software vendors across the world. We improve service delivery while reducing costs through effective knowledge management across a wide range of industries and applications. Here are a few examples:

BPO Knowledge Management – Bridging the Gap Between Client and Provider in BPO Contact Centres

27th October 2015

There are many current trends in today’s Business Process Outsourcing (BPO) organisations all with a key aim to optimise operations for both themsel...

Business Software lists KPS in the Top 5 Knowledge Management Software Report

4th September 2015

The KPS Universal Knowledge system has been named by Business Software in the top 5 for Knowledge Management software vendors in 2015. The report cove...

Universal Knowledge V4.4 Press Release

7th August 2015

Knowledge Powered Solutions extends customer interactions with its new “Personalised Knowledge Management” release. Cheshire, UK – August 2015:...

The Importance of Transferring Tacit Knowledge within the Nuclear Industry

17th June 2015

It is no secret that governments across the globe are pushing the use of fossil fuels out through society’s exit door and are increasingly welcoming...