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Knowledge Management
Effective Knowledge Management will increase customer satisfaction and deliver operational efficiency savings. Empower your customer service staff and internal and external customers by providing them with instant access to critical knowledge at the point of need.
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Call Centre Solutions
Knowledge Management is the key to improved customer service - by providing rapid access to relevant information our customers reduce call durations, reduce call escalations and increase first contact resolution while ensuring consistent, accurate solutions are provided.
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Self Service Solutions
Want to quickly reduce your call volumes? With access to a self-service Knowledge Base solution from Knowledge Powered Solutions, the service desk is opened up for 24x7 access, increasing customer service levels while lowering cost.
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Public Services
Councils provide a mass of information to Citizen’s but often it can be hard to find. Through effective Knowledge Management Call Centre agents can answer Citizen’s questions quickly and consistently with citizens able to self-serve 24x7.
Featured News
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Australian Outsourcing BPO & Contact Centre has UK KPS knowledgebase at the heart of their operation
KPS Success Story: Dynamic Australian outsourcing BPO and Contact Centre Contact 121 has UK KPS knowledge base technology at the heart of their operation. Agent error, call lengths and call escalations dramatically reduced.
Latest Industry News
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Hints and tips for local authority contact centres: improving customer services
Hits and tips for local authority contact centres on how to improve customer services. Details of shared advice given at a recent round table discussion for UK LA from those leading the way and those hoping to learn from experiences shared!
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Self help and self service working within the ITSM space
Identifying a clear owner, when providing self help or self service for internal staff or external customers is extremely important.
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Local councils and self-help, making savings but providing better customer service more effectively
Getting more for less, how improving frequently asked questions on your website can help serve your customers better and ensure that the organisation can make cost savings.
