Effective Knowledge Management will increase customer satisfaction and deliver operational efficiency savings. Empower your customer service staff and internal and external customers by providing them with instant access to critical knowledge at the point of need.
Knowledge Management is the key to improved customer service - by providing rapid access to relevant information our customers reduce call durations, reduce call escalations and increase first contact resolution while ensuring consistent, accurate solutions are provided.
Want to quickly reduce your call volumes? With access to a self-service Knowledge Base solution from Knowledge Powered Solutions, the service desk is opened up for 24x7 access, increasing customer service levels while lowering cost.
Councils provide a mass of information to Citizen’s but often it can be hard to find. Through effective Knowledge Management Call Centre agents can answer Citizen’s questions quickly and consistently with citizens able to self-serve 24x7.
Part 1 of a 4 part blog series, looking at ways to Improve an IT Service Desk through the use of knowledge management. From productivity improvements to costs reductions and enhanced customer services. The blogs will highlight why an intelligent knowledge management solution should be at the heart of your Service Desk.
KPS has produced an excellent white paper noting how Knowledge Management can solve several issues relating to productivity and cost savings within your organisation - not to mention improving your customer service offering. Contact us via the web form above for more details of how to obtain this white paper.
The driver towards the ‘Big Society’ and budget cuts have meant that local councils will need to rely more heavily on ICT in order to be able to achieve the delivery of services through a successful web based self-service system.