Insights & Blog on Knowledge Management - KPS https://www.kpsol.com/ Just another WordPress site Wed, 17 Jan 2024 03:49:03 +0000 en-GB hourly 1 https://wordpress.org/?v=6.4.3 https://www.kpsol.com/wp-content/uploads/2021/03/cropped-12222-32x32.png Insights & Blog on Knowledge Management - KPS https://www.kpsol.com/ 32 32 How do I create a business case for Knowledge Management https://www.kpsol.com/how-do-i-create-a-business-case-for-knowledge-management/ Tue, 03 Oct 2023 11:15:23 +0000 https://www.kpsol.com/?p=10882 Building a business case for knowledge management involves demonstrating how it can bring value to your organization by improving efficiency, decision-making, and overall business performance. Here’s a step-by-step guide on how to build a compelling business case for knowledge management: Understand the Organization’s Objectives: Align knowledge management objectives with the overall strategic goals of the […]

The post How do I create a business case for Knowledge Management appeared first on KPS.

]]>
Building a business case for knowledge management involves demonstrating how it can bring value to your organization by improving efficiency, decision-making, and overall business performance. Here’s a step-by-step guide on how to build a compelling business case for knowledge management:

  1. Understand the Organization’s Objectives:
  • Align knowledge management objectives with the overall strategic goals of the organization.
  • Identify specific challenges or pain points that knowledge management solutions can address.
  1. Define Clear Objectives:
  • Clearly articulate the specific objectives of implementing a knowledge management system.
  • Focus on areas like improving collaboration, reducing duplication of efforts, accelerating problem-solving, etc.
  1. Identify Stakeholders:
  • Identify key stakeholders who will be impacted by or can influence the success of knowledge management.
  • Tailor your business case to address the concerns and priorities of different stakeholders.
  1. Quantify Benefits:
  • Demonstrate tangible benefits such as time savings, cost reductions, increased productivity, and improved decision-making.
  • Use metrics to quantify the impact of knowledge management on key performance indicators (KPIs).
  1. Highlight Risks and Mitigations:
  • Acknowledge potential challenges or risks associated with implementing knowledge management solutions.
  • Provide a plan to mitigate these risks and address concerns proactively.
  1. Showcase Success Stories:
  • Share examples or case studies of organizations that have successfully implemented knowledge management and achieved positive results.
  • Highlight specific outcomes, lessons learned, and best practices.
  1. Cost-Benefit Analysis:
  • Provide a detailed cost-benefit analysis that compares the investment in knowledge management software with the expected returns.
  • Consider both short-term and long-term costs and benefits.
  1. Timeline and Implementation Plan:
  • Outline a realistic timeline for implementing knowledge management.
  • Present a phased approach with key milestones and deliverables.
  1. Technology Requirements:
  • Identify the technology tools and platforms required for effective knowledge management.
  • Provide a justification for the chosen technology, considering scalability, user-friendliness, and integration capabilities.
  1. Training and Change Management:
  • Highlight the importance of training programs to ensure successful adoption.
  • Address change management strategies to overcome potential resistance from employees.
  1. Measuring Success:
  • Define key performance indicators (KPIs) that will be used to measure the success of knowledge management.
  • Establish a feedback loop for continuous improvement.
  1. Financial Projections:
  • Provide financial projections that illustrate the return on investment (ROI) over time.
  • Consider factors such as increased revenue, cost savings, and improved customer satisfaction.
  1. Presentation and Communication:
  • Craft a clear, concise, and compelling presentation that tells a persuasive story.
  • Use visuals, charts, and graphs to make your business case visually appealing.
  1. Get Feedback:
  • Seek feedback from key stakeholders during the development of your business case.
  • Address any concerns or questions raised by stakeholders.
  1. Review and Refine:
  • Regularly review and refine your business case based on new information, changes in the organization, or feedback received.

By following these steps, you’ll be better positioned to build a comprehensive and persuasive business case for knowledge management software within your organization.

The post How do I create a business case for Knowledge Management appeared first on KPS.

]]>
KPS Universal Knowledge listed on Azure Marketplace https://www.kpsol.com/kps-universal-knowledge-listed-on-azure-marketplace/ Tue, 19 Sep 2023 13:57:25 +0000 https://www.kpsol.com/?p=10839 The KPS Knowledge Management System is now listed on the Microsoft Azure Marketplace. Please click on the link below to view the Overview page. https://azuremarketplace.microsoft.com/en-gb/marketplace/apps/knowledgepoweredsolutionsltd1664361033155.kps_saas_km?tab=Overview

The post KPS Universal Knowledge listed on Azure Marketplace appeared first on KPS.

]]>
The KPS Knowledge Management System is now listed on the Microsoft Azure Marketplace. Please click on the link below to view the Overview page.

https://azuremarketplace.microsoft.com/en-gb/marketplace/apps/knowledgepoweredsolutionsltd1664361033155.kps_saas_km?tab=Overview

The post KPS Universal Knowledge listed on Azure Marketplace appeared first on KPS.

]]>
What is a knowledge Management System? https://www.kpsol.com/what-is-a-knowledge-management-system/ Tue, 04 Oct 2022 13:08:20 +0000 https://www.kpsol.com/?p=10766 The post What is a knowledge Management System? appeared first on KPS.

]]>
The post What is a knowledge Management System? appeared first on KPS.

]]>
Benefits of Utilising a Knowledge Management System https://www.kpsol.com/benefits-of-utilizing-a-knowledge-management-system/ Tue, 04 Oct 2022 13:05:56 +0000 https://www.kpsol.com/?p=10763 The post Benefits of Utilising a Knowledge Management System appeared first on KPS.

]]>
The post Benefits of Utilising a Knowledge Management System appeared first on KPS.

]]>
What are the benefits of Knowledge Sharing? https://www.kpsol.com/what-are-the-benefits-of-knowledge-sharing/ Tue, 04 Oct 2022 13:04:10 +0000 https://www.kpsol.com/?p=10760 The post What are the benefits of Knowledge Sharing? appeared first on KPS.

]]>
The post What are the benefits of Knowledge Sharing? appeared first on KPS.

]]>
What is Knowledge Management https://www.kpsol.com/what-is-knowledge-management/ Tue, 04 Oct 2022 12:58:41 +0000 https://www.kpsol.com/?p=10756 The post What is Knowledge Management appeared first on KPS.

]]>
The post What is Knowledge Management appeared first on KPS.

]]>
Knowledge – The lifeblood of your organization https://www.kpsol.com/knowledge-the-lifeblood-of-your-organization/ Fri, 20 Sep 2019 14:34:22 +0000 https://www.kpsol.com/?p=10191 What is the lifeblood of your organization? Many would say their “employees” are the most vital to the life and health of their organization. Others might suggest their “customers” or “customer service” are the keys to their survival. Still others might offer “cash flow” as what’s needed to keep their organization alive and functioning well. […]

The post Knowledge – The lifeblood of your organization appeared first on KPS.

]]>
What is the lifeblood of your organization? Many would say their “employees” are the most vital to the life and health of their organization. Others might suggest their “customers” or “customer service” are the keys to their survival. Still others might offer “cash flow” as what’s needed to keep their organization alive and functioning well.

Truth is, the lifeblood and most valuable resource of your organization is knowledge.

 

Knowledge, or the intellectual knowing and understanding of a matter, is what sets your organization apart from all the rest and gives value to the products and services you offer in the marketplace.

Functionally, a knowledge management system will collect, store, and retrieve knowledge, find sources of knowledge, monitor knowledge use and needs. It helps automate the knowledge management process and creates efficiencies by providing key players with more time to spend learning from and applying data insights, information, and knowledge.

 

Knowledge management as a discipline seeks to accomplish effective use of a company’s knowledge assets, to increase productivity, improve staff morale and transform service delivery.

But knowledge doesn’t grow on trees.

 

You can’t manufacture knowledge the way you would a car’s alloy wheel or a glass light bulb. Knowledge resides within people — your current and future employees need this knowledge to accomplish needed tasks.

 

Universal Knowledge, a KPS flagship knowledge management system, uses “Natural Language Processing” and “Fragment Technology Search Functionality” to enable knowledge sharing across an organization’s entire information estate.

 

Universal Knowledge empowers your employees to share their knowledge with your entire organization in an efficient and secure manner.

 

Following are 3 ways Universal Knowledge empowers use of your organization’s most valuable resource — the collective knowledge of your employees.

 

Foster a Culture of Knowledge Sharing Within Your Organization

 

Think of it this way. Your organization represents a living entity. And the knowledge that flows within it represents its lifeblood. In order for your organization to benefit from the collective knowledge at its disposal it must be circulated.

Daniel Barris, one of the world’s leading technology forecasters and innovation experts, suggests…

“To make knowledge sharing work, you need to engage in a process I call “knowledge pull,” where you create a shared understanding of what knowledge is, and then pull the knowledge from them.

First, realize that all knowledge needs both context and content. For example, a good storyteller can’t just give you the punch line. They have to set it up first by giving you context—the punch line that follows is the content. The same is true with your knowledge pull approach. You have to get people to share the context before the content has any meaning.

Universal Knowledge provides your employees opportunity to share both the context and content of their knowledge with your organization at the moment of highest clarity. Whether in the office or on the road, Universal Knowledge’s mobile capabilities empower your staff to contribute to the growth of your organization when and where relevant topics of interest come to mind.

 

Provide Focused Refinement of Knowledge Transferred

 

Knowledge can be shared with your organization via Universal Knowledge, ensuring the curation process is mapped according to YOUR vetting processes. This ensures that all submissions are accurate and compliant before they are deployed for use throughout your information estate.

Think of it like a blood transfusion.

You’d never transfer the blood of a donor directly into the veins of a patient without first making sure that it’s clean and compatible with the recipient’s blood type.

So too with the transference of your employees’ knowledge into the heart of your organization — it must first be confirmed true. Universal Knowledge allows you to ensure all relevant review and approval processes are adhered to through providing central and automated alerts.

Additionally, ideas shared may require ongoing ideation before they are considered ready for deployment. Such collaboration can also be done through Universal Software.

 

Deliver Timely and Accurate Information Where It’s Needed Most

 

When infection occurs within the body, white blood cells rush to the area to fight it. Similarly, when the body is cut or damaged in some way, platelets amass to form a protective scab over the wound.

Universal Knowledge delivers timely and accurate information when and where it’s need most.

Never again, should new hires or inexperienced staff feel unsure of the answers they give when asked questions related to your organization. Universal Knowledge is there to support them every step of the way.

Consider how Indiana University Health chose Universal’s Knowledge Management System to improve their customer service. As their case study relates…

“Universal knowledge, KPS knowledge management solutions, were chosen due to their ability to capture and maintain up to date information, with a powerful natural language search and fragment technology enabling representatives to find up to date clinic and physician information at the touch of a button.”

To know what such empowerment feels like, just imagine yourself driving in a city where you’ve never gone before. You’re nervous. But you have a GPS on your phone and as long as your phone remains charged, you’re good. You don’t have to worry about getting lost at all because your GPS feeds you the directions when and where you need them. At your moment of greatest need you have nothing to worry about because your GPS keeps you on track.

So it is with Universal Knowledge, it keeps you on track when relating your organization’s knowledge and content to others.

 

A successful Knowledge Management System implementation will provide the following benefits:

 

  • Promote collaboration within and between teams
  • Quickly share tacit knowledge previously hidden from colleagues
  • Increase employee productivity
  • Quickly and easy find the content to help solve problems
  • Make use of existing content as the KMS will do the hard work to find the nuggets of valuable information

 

The benefits of developing a knowledge sharing culture in any industry facilitates the transfer of invaluable tacit knowledge from experienced employees and make it available to all those who need it. The benefits of knowledge sharing are to effectively leverage your intellectual capital, the biggest asset for any company.

 

Enabling a process, particularly through the use of a knowledge management platform, allows employees to provide feedback, suggest edits or request new knowledge, ensuring all employees feel valued. Those with the tacit knowledge can be recognised for their efforts in providing much needed information to all that require it, empowering them to continue the good work.

 

Knowledge exchange can only be effective if a single platform is utilised, otherwise information and knowledge will be missed, or information duplicated. This creates an unnecessary administration over head at best or provides incorrect or incomplete information at worst and if your organisation is customer facing, the implications of providing incorrect information can be far reaching.

 

Remote working and hybrid working has pushed the knowledge sharing requirement to the fore, relying on a colleague’s instant knowledge and availability is not practical, a knowledge sharing platform and culture must be implemented to ensure employees can do their jobs and customers can be well served.

 

To summarize, your organization’s knowledge is what gives you an edge and makes you unique in your approach to solving complex problems.

The knowledge that flows within your organization represents its lifeblood. In order for your organization to benefit from the collective knowledge at its disposal it must be circulated.

There are 3 ways Universal Knowledge empowers use of the collective knowledge of your employees.

 

  1. Fosters a Culture of Knowledge Sharing Within Your Organization
  2. Provides Focused Refinement of Knowledge Transferred
  3. Delivers Timely and Accurate Information Where It’s Needed Most

 

Knowledge Management Software provides organizations the ability to share, refine and deploy knowledge assets throughout their entire knowledge estate.

 

If you would like more information about this powerful software solution, please contact us.

The post Knowledge – The lifeblood of your organization appeared first on KPS.

]]>
KPS gains ISO27001 : 2013 Certification https://www.kpsol.com/kps-gains-iso27001-2013-certification/ Tue, 16 Jul 2019 12:20:36 +0000 https://www.kpsol.com/?p=10159 ISO 27001 is recognised worldwide as the standard for information security management. Knowledge Powered Solutions has shown that we have reached the high standards set by the International Organisation for Standardisation (ISO) through our achievement of the ISO 27001 certification. To gain the ISO 27001 award, Knowledge Powered Solutions proved that we could not only […]

The post KPS gains ISO27001 : 2013 Certification appeared first on KPS.

]]>
ISO 27001 is recognised worldwide as the standard for information security management.

Knowledge Powered Solutions has shown that we have reached the high standards set by the International Organisation for Standardisation (ISO) through our achievement of the ISO 27001 certification.

To gain the ISO 27001 award, Knowledge Powered Solutions proved that we could not only prevent but defend against potential data system vulnerabilities. This achievement was due to our comprehensive suite of information security controls and the management system we introduced to ensure these controls remain efficient and continue to meet our customers’ needs.

An annual audit is carried out by an external third party to ensure our systems continue to meet the stringent requirements set out in the ISO 27001 standard.

The post KPS gains ISO27001 : 2013 Certification appeared first on KPS.

]]>
How Long Does It Take to Implement a Knowledge Management System? https://www.kpsol.com/how-long-does-it-take-to-implement-a-knowledge-management-system/ Mon, 29 Apr 2019 11:55:27 +0000 https://www.kpsol.com/?p=254 In our modern digital world, every single business, large or small, possesses a large amount of information and data, and with each passing day, the amount continues to grow. If companies wish to benefit from and use this data properly, there is a pressing need for a system to be in place that can collect, […]

The post How Long Does It Take to Implement a Knowledge Management System? appeared first on KPS.

]]>
In our modern digital world, every single business, large or small, possesses a large amount of information and data, and with each passing day, the amount continues to grow.

If companies wish to benefit from and use this data properly, there is a pressing need for a system to be in place that can collect, store, and manage it efficiently and effectively. This is known as knowledge management and it is typically managed by a Knowledge Management System (KMS), something that can be implemented by any business.

Implementing a Knowledge Management System

Implementing a KMS can help prevent your company from wasting time, money, and other resources on the discovery, collection, and overall management of key data. The time it takes to properly implement a KMS depends on your company processes and how much information and data you currently possess, collect and wish to manage in the KMS.

There is no one-size-fits-all approach to implementing a KMS and timeframe depends on various factors.

For some organizations, particularly smaller start-ups, implementation is instant and seamless. This is quite the contrast to larger organizations or those that are more complex by nature where successful implementation can take days, weeks, and, in rare circumstances, months.

Aiding the Implementation Process

Whilst the overall implementation timeframe is largely beyond the control of an organization, there are several things that can be done to help facilitate the implementation process and make it more efficient.

1. Know your objectives for knowledge management

Prior to selecting a knowledge management solution and undergoing the implementation process, it is important to define your objectives and goals.

Identify both short and long-term goals and objectives that take account of your organization’s overall problems and help to support what drives your company forward. Your short-term KMS objectives should help to ensure that your knowledge management endeavours are on the right track and your long-term objectives should help to manage the bigger picture.

2. Consider more than technology alone

Successful implementation of knowledge management considers more than technology alone, this is something that many organizations fail to understand. Whilst technology addresses how you choose, configure, and utilize the tools that enable knowledge management, you should also consider:

  • > People
    Your organization’s people represent how you increase the ability of individuals within your organization to disseminate their knowledge
  • > Processes
    These help you establish governance and best practices for the facilitation of accurate collection, management, and sharing of knowledge
  • > Content
    It dictates how you control and modify organizational structures to facilitate cross-discipline awareness and expertise
  • > Measurement
    All this should be continuously measured and analyzed for ongoing success and maximum benefit.

It is important to know that alone, technology cannot deliver a comprehensive solution; you must ensure that technology supplements the above four components before starting your knowledge management project.

3. Prepare for change

Knowledge management is not just the application of a technology solution, it involves a change to the way your employees share the knowledge that they possess, collect, and develop. Lots of companies struggle to prepare for the change that a KMS brings and this can cause a delay to realizing the benefits.

By moving away from a “knowledge is power” attitude that curtails knowledge sharing through the rewarding of individual performance, you start to get maximum benefit out of your knowledge management affairs and move towards a knowledge-driven organizational culture.

Often, organizations are unaware that this is the case and fail to prepare for the changes that knowledge management brings. Whilst employees may be resistant to these changes, it is important to persevere.

4. Be ready for the demands of implementation

Implementing a KMS requires leadership and resource. If you are ready for the challenges that lay ahead due to sufficient preparation, you should find that implementation will be infinitely easier and a lot more seamless.

So long as your organization is recognizing and publicizing the value and benefits that knowledge management is bringing with it, particularly to your employees there will likely be a lot less resistance. As you go through the implementation process and get to grips with knowledge management, regularly reflect on the short-term benefits and continue to focus on your long-term goals.

Implementation Needn’t Be Complicated

Whilst implementing requires focus, leadership and resource it doesn’t need to be complicated and by being prepared, the process will be far quicker and more efficient. Although implementation time depends on many factors there are steps you can take to streamline the process.

Organizations that take the plunge and implement a knowledge management system very quickly begin to see the benefits, they manage data and information, enhance decision making, become more effective and ultimately impact on an organizations results.

Download PDF – Can a knowledge powered solution be deployed quickly and effectively?

The post How Long Does It Take to Implement a Knowledge Management System? appeared first on KPS.

]]>