Simon manages the development, support and consulting teams, and has overall responsibility for the KPS knowledge management system product roadmap. Listening to and acting on customer feedback and enhancement requests, and looking ahead to what the future may bring, he makes sure the system stays relevant to customer needs.
Simon has spent over 25 years in the IT industry. His experience includes both consulting work and hands-on technical support desk management. As a result, he combines a wide knowledge of business needs with a solid understanding of the challenges and issues faced by a front line service desk team. Understanding first-hand the pivotal role knowledge management systems play in today’s service desk environments and customer experience journeys, Simon follows the KPS mantra of ease of use and simplicity of maintenance as he works to plan future developments for our software.