Neil’s role is to help customers and partners resolve their queries, issues or concerns. Using his extensive product knowledge and troubleshooting skills, Neil enables individuals and organisations to get the best out of their KPS system.
Responding to queries, sharing hints and tips between clients, and looking after our own knowledge bases, Neil gives customers the knowledge they need to use their system fully and maximise their investment in the technology.
He has an extensive customer service background, with over 20 years in a customer-facing IT role.
To find out more about our knowledge management software, please contact us.