An inaccessible user interface or out-of-date content may affect your business and it’s ability to perform efficiently. That is what Melissa and her team found on a daily basis before implementing KPS’s Knowledge Management system. Having to keep clients waiting whilst trying to find the correct process to follow was frustrating for agents and customers alike.
When a knowledge management system works well it allows information to be created, stored and most importantly retrieved exactly when it is needed.
In this video, Melissa explains how KPS knowledge management software helped to improve customer support and streamline the process of accessing information exactly when and where it is needed.