Case Study – 24/7 IT Service Management Help-desk Implementation
With pressure on public sector organisations such as the police service to reduce costs and focus resources on front-line services, the need for back office support to maintain service levels at reduced cost is more pressing than ever.
Self-service is key to extending services and reducing costs. Using a knowledge base tool removes the need for expensive night shifts to provide IT support. Devon and Cornwall Constabulary were able to remove the expensive Service Desk overnight shift (10pm to 6am) by introducing a knowledge enabled self-service solution for tier 1 IT Support issues.
Learn how they achieved this, download our case study:
KPS Knowledge Management Software users include:
Learn how our customers are using Knowledge Management Software to improve service and efficiency:
- Improving productivity and efficiency in a matter of days
- Gaining access to information quickly and efficiently for daily tasks
- Sharing information more effectively with Stakeholders in a secure environment
- Obtaining insights through reporting features from user behaviour for staff and customers alike.
KPS knowledge management software is used as the core solution for enhancing service quality and delivery efficiency in Public Sector Knowledge Management, Public Health Knowledge Management, Service Desk Knowledge Management and Web Self Service Knowledge Management. Regardless of sector, knowledge source and format, a KPS knowledge management solution is quick to deploy and easy to maintain. Download our case study on public sector health contact centre knowledge management to learn more.