Employee Knowledge Sharing KPS Customers
Within large multi-departmental organisations information that is pivotal to an organisation’s day-to-day operations can often reside within multiple repositories, on multiple systems or simply in the minds of the organisation’s most valuable asset – the employees. An internal knowledge base should be available to all employees to easily capture and share that tacit knowledge.
Empower your enterprise with KPS knowledge sharing tools. Our knowledge sharing technology enables organisations to store, create and maintain their knowledge within one easily accessible knowledge platform. Our knowledge sharing software provides organisations with the ability to effectively leverage, share and search knowledge in your organisation with features such as discussion forums, update requests and easy capture of tacit knowledge.
KPS have provided us with a much needed tool for both our internal agents and our customer base, to quickly resolve issues about their plans. Used both internally within our secure contact centre and embedded within our customer portal, Universal Knowledge by KPS allows us to ensure accurate and timely responses to our customers. With ongoing acquisitions and expansion, our knowledge base has needed to be flexible and scalable.
KPS have provided fast and efficient support and we look forward to continuing our relationship with KPS.Pan European Financial Services Contact Centre Head of Customer Service
“The beauty of the KPS system is that it is so simple to use and administer yet delivers so many benefits through our outsourcing operations.”Contact 121 Martin Bill, Managing Director
“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message errors and scheduling”.Indiana University Health Shelby Smith, Director, IConnect Patient Access Center (IPAC)
Employee Knowledge Sharing Solutions Benefits
By capturing and sharing the relevant information between and within departments, our internal knowledge management solutions offer a more effective approach to decision making and accelerating company growth
Less time searching, more time working. Through self-service employees at every level can self-serve their questions and have fast access to the information they need
Transfer invaluable tacit knowledge from experienced employees and make it available to those who need it before or after they leave, effectively leveraging your intellectual capital
By allowing customers and partners to self-serve their questions around your products and services, significant savings of both time and money are made providing a convenient solution for all that are involved
Enable employees to provide feedback and suggestions for content editing within the knowledgebase allowing for increased engagement and refined knowledge
Eliminate the possibility of duplicate document circulation and appropriately evaluate content prior to any changes or publications