Customers using KPS knowledge management solutions include public and private sector operators of contact centres as well as organisations providing on-line self service support to large diverse user groups.

Network Rail

Network Rail Gain From Knowledge Management Software

Network Rail’s Information Management Operations Centre based in Manchester UK, operate a 24×7 I.T. support function for a large user base of internal Network Rail employees. Key to supporting a wide variety of both internal and desktop applications is the
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University of Ottawa Knowledge Management Software

University of Ottawa Knowledge Management for Student Services University of Ottawa (uOttawa) has over 42,000 students, 5,000 employees and 180,000 alumni and has a 97% employment rate for graduates. uOttawa uses the Talisma CRM system and as part of that
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United Health Care Knowledge Management Software

United Health Care Knowledge Management Software Solution ITSM United Healthcare is an operating division of United Health Group, the largest single health carrier in the United States.  United Healthcare use KPS Universal Knowledge to author, manage and share information enabling
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Sheffield City Council

Sheffield City Council Knowledge Management Software

Sheffield City Council Knowledge Management Software Solution for their Contact Centre Sheffield City Council uses Knowledge Powered Solution’s Knowledge Management Software within their contact centre in order to allow their agents to be able to answer a call first time
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Greggs Knowledge Management Software

Greggs Knowledge Management Software for IT Service and Support Greggs is the UK’s leading retail baker specialising in sandwiches, savouries and all sorts of other baker-fresh food on-the-go. From 1 shop and 7 vans in Newcastle in 1964, Greggs now
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Contact 1-2-1

Contact 121 Knowledge Management Software

Contact 1-2-1 Australia Knowledge Management Software for Business Process Outsourcing Contact 1-2-1 is a flexible and affordable provider of full-service, multi-media contact and business process outsourcing (BPO) services which includes Knowledge Management Services, complete inbound customer care, inbound sales, outbound
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Silah Gulf Knowledge Management Software

Silah Gulf Knowledge Management Software for Web Self Service Silah Gulf use KPS’s Universal Knowledge as part of their E Government Portal Services solution that enables citizens to have easy access to on-line Government Service information such as; vehicle registration renewal,
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