Public Sector

Public sector service delivery can be enhanced and improved through effective knowledge management. Improving access to information for service agents or by enabling on-line self service.

Helping universities to save money and improve student services

Helping Universities to Save Money and Improve Student Services

Over the past 5 years student enrolment figures at universities has seen a dramatic rise. Together with student fees and rising expectations of students, this is prompting the need for universities and further education institutions to deliver a service that caters to prospective and current students needs.

Serco public health advice graphic

Knowledge Management delivers efficiencies in Public Health Contact Centres

KPS Knowledge Management tool helps Business Process Outsourcing (BPO) operator Serco manage and deliver multiple health related information services within a single contact center operation. The delivery of multiple services meant that agent information support is paramount to delivering quality advice and providing consistent messages to service users.

Crown commercial service supplier

Knowledge Management Software on G-Cloud

KPS has been accepted as Crown Commercial Service (CSS) Supplier and by joining CSS KPS knowledge management software is now available on G-Cloud the UK Government platform for Cloud based delivery of public sector IT solutions. By joining G-Cloud KPS
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University of Ottawa Knowledge Management Software

University of Ottawa Knowledge Management for Student Services University of Ottawa (uOttawa) has over 42,000 students, 5,000 employees and 180,000 alumni and has a 97% employment rate for graduates. uOttawa uses the Talisma CRM system and as part of that
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Silah Gulf Knowledge Management Software

Silah Gulf Knowledge Management Software for Web Self Service Silah Gulf use KPS’s Universal Knowledge as part of their E Government Portal Services solution that enables citizens to have easy access to on-line Government Service information such as; vehicle registration renewal,
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managing organisational data information effectively

Managing Organisational Data & Information Effectively

Do you know how big the mountain of information is in your organisation?  Should some or most of this information be archived or deleted?  The lack of physical evidence of how big the issue may be can also be an issue.  The challenge is to monitor your information mountain effectively! 
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