Industry Sectors

Industry sectors that benefit from knowledge management tools include IT support, Health, Education, Travel, Retail and other sectors that manage high volumes of customer and user support.

Network Rail

Network Rail Gain From Knowledge Management Software

Network Rail’s Information Management Operations Centre based in Manchester UK, operate a 24×7 I.T. support function for a large user base of internal Network Rail employees. Key to supporting a wide variety of both internal and desktop applications is the
Read More »


University of Ottawa Knowledge Management Software

University of Ottawa Knowledge Management for Student Services University of Ottawa (uOttawa) has over 42,000 students, 5,000 employees and 180,000 alumni and has a 97% employment rate for graduates. uOttawa uses the Talisma CRM system and as part of that
Read More »

Health & Education customer service knowledge management

Service Knowledge Management Interactions in Health & Education?

Service knowledge management helps service agents and self service interactions become effective, timely and conclusive, which in turn reduces optional costs long term and provides better customer service interactions. The key is to address a small number of simple aspects of knowledge management and deliver an integrated approach to the benefit of all.

needle in a haystack graphic

Web Self Service

How can you offer a quick and effective way for your customers, clients, staff and stakeholders to find and share information more readily?  The answer is by introducing web self service – we explore the benefits that this can bring. An Abundance of Information vs.
Read More »

Knowledge Management Perth

IT Service Desk Productivity Enhancement

This article focus on the ways in which IT Service Desk productivity can be enhanced through the implementation of a quality knowledge management solution. This initial post introduces knowledge management solutions and the many benefits as well as the many challenges
Read More »

Contact 1-2-1

Contact 121 Knowledge Management Software

Contact 1-2-1 Australia Knowledge Management Software for Business Process Outsourcing Contact 1-2-1 is a flexible and affordable provider of full-service, multi-media contact and business process outsourcing (BPO) services which includes Knowledge Management Services, complete inbound customer care, inbound sales, outbound
Read More »


NCC Group Knowledge Management Software

NCC Group Escrow Management Solution We are working with NCC Group, a leading provider of Escrow Solutions, to offer our customers the peace of mind of an Escrow Solution. An Escrow Solution is a specialised form of assurance, where any
Read More »


Silah Gulf Knowledge Management Software

Silah Gulf Knowledge Management Software for Web Self Service Silah Gulf use KPS’s Universal Knowledge as part of their E Government Portal Services solution that enables citizens to have easy access to on-line Government Service information such as; vehicle registration renewal,
Read More »

managing organisational data information effectively

Managing Organisational Data & Information Effectively

Do you know how big the mountain of information is in your organisation?  Should some or most of this information be archived or deleted?  The lack of physical evidence of how big the issue may be can also be an issue.  The challenge is to monitor your information mountain effectively! 
Read More »