Support
Implementing technology as part of an overall information management initiative is only part of the solution. To ensure maximum value from your investment, users need ongoing support and guidance.
KPS offer a range of support services to ensure customers have access to the support they need, when they need it. Organisations with a support and maintenance contract have access to vast resources of product and problem solving information over the Internet, combined with telephone hotline support from our customer support team. This balance of self-service information, combined with telephone access to highly skilled support consultants, ensures that questions are dealt with efficiently and effectively.
At the heart of the KPS support services are extensive knowledge bases, driven by our Universal Knowledge Suite of software solutions. Our knowledge bases are full of technical documents, tips and tricks, white papers, frequently asked questions, problem reports, case resolutions, and much, much more. This enables users to quickly locate information on a specific topic.
If an answer to your question cannot be provided by our knowledge bases your question can be routed to a member of our customer support team. All of our support consultants share a common breadth of product knowledge and an ongoing training program ensures a consistent, reliable and knowledgeable response to your questions.
Of course once our support consultants have found a resolution to your problem they are keen to share that knowledge not only with yourself but also with other users. Our knowledge bases are updated with all case resolutions to ensure users have access to the latest information, significantly accelerating case resolution times for all customers.
Online Support
Access our client and partner support site at http://support.kpsol.com
Support Hours
Our Support desk is available to all supported customers during our standard hours:
Monday to Friday (excluding public holidays)
Between 9am and 5pm GMT
During these hours support consultants will be available to handle calls from any of the following routes:
Website: http://www.kpsol.com
Telephone: +44 (0)870 160 1993
Email via .(JavaScript must be enabled to view this email address)
Fax: +44 (0)870 143 6910
Outside of supported hours customers still benefit from our self help knowledge bases which are available via this website 24 hours a day 7 days a week.
Any unresolved questions raised on the support website out of hours will be dealt with by support consultants during the next working day.
