Universal integrates with a wide range of Help Desk Software, CRM Software, Content Management, Document Management Software, Portal search and e-Learning applications through a Web Services interface or via our Java SDK.  A lightweight bridge also provides connectivity between client server applications and the Universal server.

Universal is typically integrated with these applications to provide:

• Rapid access to knowledge by natural language searching
• The ability to capture knowledge in-process during the resolution of a service request or help desk case for re-use in similar future cases
• Seamless creation of service requests or cases where no solution is found

Universal can be used to directly index documents held within most Content & Document Management systems.  This allows existing repositories of knowledge to be exploited without the need for duplication of key documents and avoiding expired documents being used within the business.

Sophisticated natural language searching can be easily added into existing portal or intranet sites.  Anonymous or profile based information passed from the portal can also be used to provide supporting information such as most used documents or previous user questions.

Universal can be used to search for e-Learning content related to a users problem to help form part of a 'Just In Time' learning strategy.