Axios Systems is the leading provider of Best Practice based IT Service Management (ITSM) software solutions and services. assyst by Axios Systems is the original ITIL-based ITSM solution, offering a unique lifecycle approach through the integration of all ITIL processes in a single out-of-the-box ITSM application.

Benefiting from two decades of product development and investment around Best Practice principles, assyst intuitively steers users through the ITIL processes, helping organizations optimize IT Infrastructure efficiency, reduce total cost of IT ownership and ensure a rapid Return on Investment.

Our commitment to Best Practice is further demonstrated through being first in the world to achieve BS 15000 certification - the world's first formal standard for IT Service Management.

Axios Systems is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific. For further information please visit the Axios corporate website at www.axiossystems.com

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The Capita Group Plc is the UK's leading professional and support service organisation, providing an integrated range of services across the UK's public and private sectors.

Concentrating on meeting each customer's specific objectives and challenges, we draw on our unparalleled skills and resources. Our capabilities encompass customer services, human resource services, software services, systems and strategic support and property services.

Capita interacts with 33 million people across the UK on behalf of our clients across the public and private sectors. We aim to improve our clients’ service quality, reduce their costs of delivery and enable them to transform the way they deliver services to their customers.

Our goal is to make a difference whether we're delivering one discrete service or playing a major role in transforming or setting up an entire organisation or service.

Capita was named Best BPO Provider 2004 at the inaugural National Outsourcing Association (NAO) Awards. Also in 2004, Capita was awarded a National Customer Service Award for Customer Service Training Team of the Year 2004 in relation to our contact centres in Darwen, Lancashire and Bristol. Please visit their website at www.capita-software.co.uk

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Extraordinary Service Desk Software created within the leading process improvement architecture

ICCM’s core objective is to provide revolutionary software and superior services to organisations aspiring to Best Practice Service Management. Rather than the legacy "application development" driven approach that many vendors in the market have adopted, ICCM’s forward-thinking approach blends their first-class Service Desk tool with the functionality of business technology in the form of Metastorm BPM®. This collaboration delivers unparalleled Service Management capabilities across all industries and business functions in almost every geographical region.

www.iccm.co.uk

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InforMed Direct manages information for pharmaceutical clients and healthcare providers. Their sophisticated computerised system combines the KPS Domain Knowledge solution and workflow management technologies to support quality-assured information services. These extend from providing a medical information service for healthcare professionals and patients on behalf of pharmaceutical companies to using market intelligence to support brand enhancement activities.

For further information on Informed Direct please visit their website at www.informed-direct.com

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KnowledgeBroker, Inc.(KBI) develops and licenses a comprehensive computer support content KnowledgeBase. A powerful, out-of-the box Knowledge Management resource for Help Desk Analysts and End User self-service, KBI's KnowledgeBase improves call center metrics by cutting inbound call times and streamlining support with immediate answers to user questions. The KnowledgeBase is fully integrated with Knowledge Powered Solutions (KPS) Universal Knowledge.

 

For further information on KnowledgeBroker please visit their website at www.kbi.com

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Lagan is a leading supplier of innovative, cost-effective CRM, interaction management and 311/211 solutions for public and private sector organisations. Lagan have over 50 customer service solutions deployed in public sector organisations with three out of the top five UK metropolitan authorities using Lagan products. Please visit their website at www.lagan.com

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Marval, established in the late 80's is acknowledged by leading industry experts and its customers as one of the most experienced solutions providers for IT Service Management.

Marval is a truly 'one-stop-shop' for all IT Service Management needs, providing:

• Integrated ITIL 3 and ISO/IEC 20000 enabled IT Service Management Software (MSM)
• Accredited Service Management training (ITIL, ISO/IEC 20000, ITSM Briefings)
• MSM Product training and Implementation assistance
• Related ITSM training (e.g. Problem solving, management and analysis, ITIL Awareness)
• Independent Service Management Consultancy

Please visit their website at www.marval.co.uk

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We are working with NCC Group, a leading provider of Escrow Solutions, to offer our customers the peace of mind of an Escrow Solution. An Escrow Solution is a specialised form of assurance, where any business critical application or material can be securely deposited with NCC Group. We offer this facility in order to demonstrate both our commitment to corporate governance best practice and to building long term relationships with our customers.

Please click on the link to find out more about Software Escrow Solutions and NCC Group.

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RMS, the market leaders in Resource Management Systems throughout Europe have been designing and supplying Service Management solutions since 1987. The leading edge and innovative nature of their software portfolio and their ITIL based methodologies have resulted in the products increasingly becoming the strategic choice for those companies who recognise the core role of service and ‘best practices’ in satisfying evolving business requirements. Please visit their website at www.rms.co.uk

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SRO Solutions provide IT solutions to the Maritime sector and other Engineering intensive industries. SRO specialise in Maintenance & Purchasing systems (CMMS), Ship-to-Shore Communications, Bespoke Development, ICT Support, Knowledge Management and Training. Please visit their website at www.srosolutions.net

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Stroma Service Consulting is an established IT consulting company that supports clients with small to large technology infrastructures. We are an achievement oriented professional services company and we subscribe to the goals of technology and business management principles. Our goal is to make our clients successful by adding value to their organization.

 

Our IT Service Management practice provides a full solution set from ITSM/ITIL consulting and training for process definition through to providing the World’s No. 1 ITIL-compliant Service Management Suite from the Marval Group.

 

For further information please visit the Stroma corporate website at www.stroma.ca

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Sunrise is the UK‘s leading independent developer and solution provider for Help Desk and Customer Centre software. With the number and complexity of calls into the help desk rising rapidly and the resources required to maintain the quality of customer service not keeping pace, organizations are demanding a new solution from vendors. Integration of knowledge management software within the help desk environment allows organizations to store and grow both knowledge and solutions to questions in one central location. Sunrise chose KPS for its complete knowledge management solutions. Visit the Company's website at www.sunrisesoftware.co.uk

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Tesseract market-leading web based service management systems can now achieve further reductions in call escalations, call numbers and call duration, as well as improved first contact call resolution, through its ability to integrate with knowledge management solutions developed by Knowledge Powered Solutions (KPS).

 

To find out more about Tesseract & SaaS solutions please visit www.tesseract.co.uk

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Thomson NETg is a Thomson Learning Company and worldwide leader in corporate learning solutions. Thomson NETg help businesses, institutions and individuals turn learning into competitive advantage through an all-encompassing portfolio of learning services, content and tools. For further information please visit www.netg.co.uk

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For the last 20 years, XpertRule Software has been a world leader in the development of business rules automation software. Its XpertRule technology is one of the most advanced and robust knowledge engineering environments on the market today. It is used by leading companies such AOL, BP, Diageo, Airbus, Schlumberger, Boeing, Alcatel, Chase Bank, Halifax Bank, Alstom, National Semiconductors, and major government departments such as Australian Taxation Office, UK Ministry of Defence, New Zealand Social Welfare, Japan’s Ministry of Construction. Its Service Resolution Management technology can improve customer satisfaction and reduce the cost of customer service by capturing problem diagnosis and trouble-shooting knowledge and deploying it for empowering call centre agents, web self-service and automated email/text support. Please visit their website at www.xpertrule.com