ICT Deployment Management
ICT Deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall ICT programme. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing.
ICT Operations Management
ICT Operations Management provides the day-to-day technical supervision of the ICT infrastructure. Often confused with the role of Incident Management from Service Support, Operations has a more technical bias and is concerned not solely with Incidents reported by users, but with Events generated by or recorded by the Infrastructure. ICT Operations may often work closely alongside Incident Management and the service desk management, which are not-necessarily technical, to provide an 'Operations Bridge'. Operations, however should primarily work from documented processes and procedures and should be concerned with a number of specific sub-processes, such as: Output Management, web self service Job Scheduling, Backup and Restore, Network Monitoring/Management, System Monitoring/Management, Database Monitoring/Management Storage Monitoring/Management. Operations are responsible for:
* A stable, secure ICT infrastructure
* A current, up to date Operational Documentation Library ("ODL")
* A log of all operational Events
* Maintenance of operational monitoring and management tools.
* Operational Scripts
* Operational Procedures
* Solutions Management
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