The Business Perspective
ITIL knowledge base gives the name "The Business Perspective" to the collection of best practices that is suggested to address some of the issues often encountered in understanding and improving IT service provision, as a part of the entire business requirement for high IS quality management. These issues are:
* Business Continuity Management describes the responsibilities and opportunities available to the business manager to improve knowledge base, in most organizations one of the key contributing services to business efficiency and effectiveness.
* Surviving Change. IT infrastructure changes can impact the manner in which business is conducted or the continuity of business operations. It is important that business managers take notice of these changes and ensure that steps are taken to safeguard the business from adverse side effects.
* Transformation of business practice through radical change helps to control IT and to integrate it with the business or portal search
* Partnerships and outsourcing
This volume is related to the topics of IT Governance and IT Portfolio Management.
Application Management
ITIL Application Management set encompasses a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives.
This volume is related to the topics of Software Engineering and IT Portfolio Management.
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