The Business Perspective

ITIL knowledge base gives the name "The Business Perspective" to the collection of best practices that is suggested to address some of the issues often encountered in understanding and improving IT service provision, as a part of the entire business requirement for high IS quality management. These issues are:

* Business Continuity Management describes the responsibilities and opportunities available to the...

ICT Technical Support

ICT Technical Support is the specialist technical function for infrastructure within ICT. Primarily as a support to other processes and knowledge management software, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions: Research and Evaluation, Market Intelligence (particularly for Design and Planning and Capacity Management), Proof of Concept and Pilot engineering,...

ICT Design and Planning

ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures. It includes the necessary combination of business (and overall IS) strategy, with technical design and architecture. ICT Design and Planning drives both the Procurement of new ICT solutions through the production of Statements of Requirement ("SOR") and Invitations to Tender ("ITT") and is responsible for the initiation and management of...

ICT Deployment Management

ICT Deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall ICT programme. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing.

ICT Operations Management

ICT Operations Management provides the day-to-day technical supervision of the ICT...

ICT Infrastructure Management for your information technology infrastructure library

ICT Infrastructure Management processes recommend best practice for requirements analysis, planning, design, deployment and ongoing operations management and technical support of an ICT Infrastructure. ("ICT" is an acronym for "Information and Communication Technology".)

The Infrastructure Management processes describe those processes within ITIL that...

ITIL Security Management

The ITIL-process Security Management describes the structured fitting of information security for information retrieval in the management organisation. ITIL Security Management is based on the code of practice for information security management now known as ISO/IEC 27002.

A basic goal of Security Management is to ensure adequate information security for an <a...

Availability Management targets allowing organisations to sustain the Availability Management addresses the ability of an IT component to perform at an agreed level over a period of time.