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Stroma Service Consulting is an established IT consulting company that supports clients with small to large technology infrastructures.
This proposed ITIL Framework and methodology will also be utilised for further implementations of KM initiatives in MTN SA. The comparison of the proposed framework and methodology with the 12-step process will be drawn
With this specific ITIL service desk initiative, the testing and update of the KM initiative pilot and the definition of all processes required to maintain the knowledge base once launched.
The second phase in the proposed framework is evaluation. This phase focuses on the assessment of the current state of knowledge and knowledge management solutions in the organisation, as well as the scoping and prioritisation of specific initiatives in the organisation.
Knowledge Powered Solutions
Unit 6 Whitworth Court
Manor Farm Road
Runcorn
Cheshire
WA7 1WA
Tel: 0870 160 1993
Email: info@kpsol.com