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KPS will be at the Executive Customer Contact Exchange

Posted on Apr 4th, 2014 - By editor - 0 Comments

KPS will be at the executive customer contact exchange at the Hilton Hotel in Manchester on May 19th and 20th 2014. We look forward to exchanging…

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Knowledge Management Software on G-Cloud

Posted on Mar 31st, 2014 - By editor - 0 Comments

KPS has been accepted as Crown Commercial Service (CSS) Supplier and by joining CSS KPS knowledge management software is now available on G-Cloud the…

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Inner Circle Guide – Self Service in Multi Channel Customer Service Delivery

Posted on Mar 31st, 2014 - By editor - 0 Comments

The multichannel revolution in customer service is not just about costs savings. There are real improvement opportunities in service delivery…

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Web Self Service User Adoption – Carrot or Stick?

Posted on Jan 13th, 2014 - By Sue Waller - 0 Comments

Web based self-service for delivering customer service and technical support is one of the fastest growing areas in service delivery. In addition to…

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Help me Build a Business Case for Knowledge Management Software

Posted on Dec 10th, 2013 - By EditorKPS - 0 Comments

We are often asked by our clients to help them build their business case for investing in knowledge management software for their contact centre /…

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Best Software for Knowledge Management

Posted on Oct 11th, 2013 - By EditorKPS - 1 Comment

You might ask; "What is the best software for knowledge management?" A flippant answer could be "there is no best software for knowledge…

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Web Self Service Knowledge Base Removes the Need for Expensive Night Shift

Posted on Oct 9th, 2013 - By editor - 0 Comments

Web Self Service Knowledge Base Removes the need for Expensive Night Shifts to provide IT Support By introducing a web self service knowledge…

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Service-Agents

Speed to Competency for Service Agents – Measurement or Action?

Posted on Sep 3rd, 2013 - By Joanne Southward - 0 Comments

Is increasing speed to competency in a contact centre environment about  measurement or action?  Maybe it is about a bit of both.  By taking…

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IT Service Desk Challenges and Solutions

Posted on Aug 23rd, 2013 - By Sue Waller - 0 Comments

An interesting statistic: 45% of the US workforce spends 3 or more hours a week just searching for information in the Workplace. When that employee…

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Accessing Public Service Websites ‘Your Search Yielded no results’

Posted on Aug 14th, 2013 - By Sue Waller - 0 Comments

If accessing public services is the 4th main reason for going on-line then why do council search facilities vary and what happens when they fail the…

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24-7 Service Delivery

24 Hour IT Support at Reduced Costs – Is this Possible?

Posted on Aug 9th, 2013 - By editor - 2 Comments

Like many organisations requiring 24 hour IT support, police forces across the UK are faced with pressure to reduce cost and at the same time…

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What do Citizens Want from their Public Services Outside of office hours?

Posted on Aug 1st, 2013 - By Sue Waller - 0 Comments

With a 24/7 open all hours style that the internet has generated and that people now expect.  What can local councils offer their Citizens by way…

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Increase Productivity Within Your Organisation

Posted on Jul 16th, 2013 - By Sue Waller - 0 Comments

Creating time is obviously impossible but something that we would all love to do, especially when you are up against that deadline!  There are…

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Service Knowledge Management Interactions in Health & Education?

Posted on Jun 6th, 2013 - By kpsAdmin - 0 Comments

Health and education provision are increasing competitive fields where the laws of open market competition and consumer choice apply.  As this trend…

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Web Self Service

Posted on Jun 5th, 2013 - By Sue Waller - 0 Comments

How can you offer a quick and effective way for your customers, clients, staff and stakeholders to find and share information more readily?  The…

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What do Local Councils and Financial Institutions have in Common?

Posted on Jun 5th, 2013 - By Sue Waller - 0 Comments

Local Councils and Large Financial Institutions such as Banks are not often brought together, unless you link them through the Icelandic Banking…

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Case Study – How to Provide 24/7 IT Support AND Reduce Cost

Posted on Jun 2nd, 2013 - By kpsAdmin - 0 Comments

Devon and Cornwall Police Constabulary have been able to Launch 24/7 help desk support across their IT Service Management Help desk by deploying a…

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What Problems Are Faced by the IT Help Desk?

Posted on May 31st, 2013 - By Sue Waller - 0 Comments

It is clear that the immense pressure faced by the modern-day IT help desk directly correlates to the increasing challenges that they’re up…

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IT Service Desk Productivity Enhancement

Posted on May 2nd, 2013 - By kpsAdmin - 0 Comments

This article focus on the ways in which IT Service Desk productivity can be enhanced through the implementation of a quality knowledge management…

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Managing Organisational Data & Information Effectively

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

Do you know how big the mountain of information is in your organisation?  Should some or most of this information be archived or deleted?  The…

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Knowledge Management Best Practice

New Release of Universal Knowledge Now Available

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

Knowledge Powered Solutions (KPS) announces the release of Universal Knowledge V4 Series.  This new release sees better functionality, optimised…

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Improving customer service in financial institutions, a way to build trust?

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

Can the Financial Service Sector and in particular Banks build customers loyalty and restore the trust we used to have in our financial…

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Knowledge Management Expertise at the SITs Show 2013

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

I’m just back from the SIT 13 show in London and what an event this year!  It was great to meet most of our partners who are in the IT help desk…

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Data Migration, Why Do This In The First Place?

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

We have recently been asked by a number of customers and clients if we can talk a little more about how we can reduce the need for Data Migration. …

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Accessing Public Information

How can you Access Public Sector Information, Easily?

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

How easy it is to access public sector information?  How can the every day person access information, quickly and easily when they don't know where…

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Helpdesk

Ni14 Reducing Avoidable Contacts in Contact Centres

Posted on Jun 4th, 2012 - By Sue Waller - 0 Comments

Up to 85% of public contact is unnecessary, regardless of the sector, according to the Bank of Scotland. There is a need for local authorities to…

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