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What Can Knowledge Management Software Do For Your Daily Business Activities?

Posted on Oct 13th, 2014 - By Admin - 0 Comments

Does your knowledge management system help or hinder day-to-day activities? An inaccessible user interface or out-of-date content may affect your…

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Can SharePoint and Knowledge Management Tools be Complementary?

Posted on Sep 5th, 2014 - By EditorKPS - 0 Comments

Proponents of Knowledge Management technology have been challenged to adapt to change in the IT landscape. IT infrastructures – and indeed, IT’s…

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SRO Solutions Improve Business in Offshore and Marine Sectors using Knowledge Management

Posted on Sep 5th, 2014 - By EditorKPS - 0 Comments

SRO Solutions deliver leading asset management solutions, focusing on the three main sectors of Transportation, Offshore Oil & Gas and…

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What are Knowledge Management Solutions?

Posted on Jul 28th, 2014 - By EditorKPS - 0 Comments

The concept of knowledge management was originally conceived by Peter Drucker in the 1950’s who was famously quoted as saying “Information only…

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SharePoint – A Choice for Knowledge Management?

Posted on Jun 2nd, 2014 - By EditorKPS - 0 Comments

Microsoft SharePoint is a common component in  IT environments. Often used as a content management and sharing platform SharePoint may be used to…

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KPS Knowledge Management Software Available on G-Cloud-5

Posted on May 25th, 2014 - By EditorKPS - 0 Comments

KPS has been awarded a place in the latest iteration of the UK Government G Cloud 5 framework. KPS is recognised as a supplier within the UK…

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When Outdated Systems no Longer Meet Requirements in Online Retail Contact Centre

Posted on May 23rd, 2014 - By EditorKPS - 0 Comments

What happens when legacy systems used for documenting key processes no longer meet the requirements of a fast evolving contact centre environment? …

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Service-Trends

Customer Service – Which Channels are Trending?

Posted on May 23rd, 2014 - By EditorKPS - 0 Comments

What are the the key trends when customers choose service channel? Working with ContactBabel the contract centre research specialist we have…

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Social Media and Knowledge Management Tools

Posted on May 16th, 2014 - By EditorKPS - 0 Comments

Social media use is evolving rapidly. Users include almost any group or customer segment and social media is changing the landscape of customer…

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Universal Knowledge Enabling Self Service

Posted on May 9th, 2014 - By editor - 0 Comments

KPS will be at the IQPC ( International Quality and Productivity Centre ) Executive Customer Contact Exchange conference. The conference focus on…

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Knowledge Management Global Folders

Knowledge Management Software for Accessing Multiple Content Formats

Posted on May 9th, 2014 - By editor - 0 Comments

A common need in contact centre operations that focus on providing detailed information and advice is READY ACCESS to the organisations knowledge…

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Knowledge Management delivers efficiencies in Public Health Contact Centres

Posted on May 9th, 2014 - By editor - 0 Comments

KPS Knowledge Management tool helps Business Process Outsourcing (BPO) operator Serco manage and deliver multiple health related information services…

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KPS will be at the Executive Customer Contact Exchange

Posted on Apr 4th, 2014 - By editor - 0 Comments

KPS will be at the executive customer contact exchange at the Hilton Hotel in Manchester on May 19th and 20th 2014. We look forward to exchanging…

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Knowledge Management Software on G-Cloud

Posted on Mar 31st, 2014 - By editor - 0 Comments

KPS has been accepted as Crown Commercial Service (CSS) Supplier and by joining CSS KPS knowledge management software is now available on G-Cloud the…

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Inner Circle Guide – Self Service in Multi Channel Customer Service Delivery

Posted on Mar 31st, 2014 - By editor - 0 Comments

The multichannel revolution in customer service is not just about costs savings. There are real improvement opportunities in service delivery…

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Web Self Service User Adoption – Carrot or Stick?

Posted on Jan 13th, 2014 - By Sue Waller - 0 Comments

Web based self-service for delivering customer service and technical support is one of the fastest growing areas in service delivery. In addition to…

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Help me Build a Business Case for Knowledge Management Software

Posted on Dec 10th, 2013 - By EditorKPS - 0 Comments

We are often asked by our clients to help them build their business case for investing in knowledge management software for their contact centre /…

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Best Software for Knowledge Management

Posted on Oct 11th, 2013 - By EditorKPS - 0 Comments

You might ask; "What is the best software for knowledge management?" A flippant answer could be "there is no best software for knowledge…

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Web Self Service Knowledge Base Removes the Need for Expensive Night Shift

Posted on Oct 9th, 2013 - By editor - 0 Comments

Web Self Service Knowledge Base Removes the need for Expensive Night Shifts to provide IT Support By introducing a web self service knowledge…

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Service-Agents

Speed to Competency for Service Agents – Measurement or Action?

Posted on Sep 3rd, 2013 - By Joanne Southward - 0 Comments

Is increasing speed to competency in a contact centre environment about  measurement or action?  Maybe it is about a bit of both.  By taking…

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IT Service Desk Challenges and Solutions

Posted on Aug 23rd, 2013 - By Sue Waller - 0 Comments

An interesting statistic: 45% of the US workforce spends 3 or more hours a week just searching for information in the Workplace. When that employee…

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Dead End

Accessing Public Service Websites ‘Your Search Yielded no results’

Posted on Aug 14th, 2013 - By Sue Waller - 0 Comments

If accessing public services is the 4th main reason for going on-line then why do council search facilities vary and what happens when they fail the…

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24-7 Service Delivery

24 Hour IT Support at Reduced Costs – Is this Possible?

Posted on Aug 9th, 2013 - By editor - 0 Comments

Like many organisations requiring 24 hour IT support, police forces across the UK are faced with pressure to reduce cost and at the same time…

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Knowledge Management Ideas

What do Citizens Want from their Public Services Outside of office hours?

Posted on Aug 1st, 2013 - By Sue Waller - 0 Comments

With a 24/7 open all hours style that the internet has generated and that people now expect.  What can local councils offer their Citizens by way…

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Savings

Increase Productivity Within Your Organisation

Posted on Jul 16th, 2013 - By Sue Waller - 0 Comments

Creating time is obviously impossible but something that we would all love to do, especially when you are up against that deadline!  There are…

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Service Knowledge Management Interactions in Health & Education?

Posted on Jun 6th, 2013 - By kpsAdmin - 0 Comments

Health and education provision are increasing competitive fields where the laws of open market competition and consumer choice apply.  As this trend…

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Web Self Service

Posted on Jun 5th, 2013 - By Sue Waller - 0 Comments

How can you offer a quick and effective way for your customers, clients, staff and stakeholders to find and share information more readily?  The…

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Bank

What do Local Councils and Financial Institutions have in Common?

Posted on Jun 5th, 2013 - By Sue Waller - 0 Comments

Local Councils and Large Financial Institutions such as Banks are not often brought together, unless you link them through the Icelandic Banking…

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Case Study – How to Provide 24/7 IT Support AND Reduce Cost

Posted on Jun 2nd, 2013 - By kpsAdmin - 0 Comments

Devon and Cornwall Police Constabulary have been able to Launch 24/7 help desk support across their IT Service Management Help desk by deploying a…

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What Problems Are Faced by the IT Help Desk?

Posted on May 31st, 2013 - By Sue Waller - 0 Comments

It is clear that the immense pressure faced by the modern-day IT help desk directly correlates to the increasing challenges that they’re up…

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IT Service Desk Productivity Enhancement

Posted on May 2nd, 2013 - By kpsAdmin - 0 Comments

This article focus on the ways in which IT Service Desk productivity can be enhanced through the implementation of a quality knowledge management…

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Knowledge Management Global Folders

Managing Organisational Data & Information Effectively

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

Do you know how big the mountain of information is in your organisation?  Should some or most of this information be archived or deleted?  The…

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Knowledge Management Best Practice

New Release of Universal Knowledge Now Available

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

Knowledge Powered Solutions (KPS) announces the release of Universal Knowledge V4 Series.  This new release sees better functionality, optimised…

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Improving customer service in financial institutions, a way to build trust?

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

Can the Financial Service Sector and in particular Banks build customers loyalty and restore the trust we used to have in our financial…

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Knowledge Management Expertise at the SITs Show 2013

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

I’m just back from the SIT 13 show in London and what an event this year!  It was great to meet most of our partners who are in the IT help desk…

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Data Migration, Why Do This In The First Place?

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

We have recently been asked by a number of customers and clients if we can talk a little more about how we can reduce the need for Data Migration. …

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Accessing Public Information

How can you Access Public Sector Information, Easily?

Posted on Jun 5th, 2012 - By Sue Waller - 0 Comments

How easy it is to access public sector information?  How can the every day person access information, quickly and easily when they don't know where…

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Helpdesk

Ni14 Reducing Avoidable Contacts in Contact Centres

Posted on Jun 4th, 2012 - By Sue Waller - 0 Comments

Up to 85% of public contact is unnecessary, regardless of the sector, according to the Bank of Scotland. There is a need for local authorities to…

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