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Knowledge Management
Effective Knowledge Management will increase customer satisfaction and deliver operational efficiency savings. Empower your customer service staff and internal and external customers by providing them with instant access to critical knowledge at the point of need.
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Call Centre Solutions
Knowledge Management is the key to improved customer service - by providing rapid access to relevant information our customers reduce call durations, reduce call escalations and increase first contact resolution while ensuring consistent, accurate solutions are provided.
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Self Service Solutions
Want to quickly reduce your call volumes? With access to a self-service Knowledge Base solution from Knowledge Powered Solutions, the service desk is opened up for 24x7 access, increasing customer service levels while lowering cost.
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Public Services
Councils provide a mass of information to Citizen’s but often it can be hard to find. Through effective Knowledge Management Call Centre agents can answer Citizen’s questions quickly and consistently with citizens able to self-serve 24x7.
Featured News
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Knowledge is power and happy customers follow - Rostrvm partners with KPS
New relationship between Knowledge Powered Solutions and Rostrvm to foster better service in Call Centres and reduce costs. KPS has achieved 70% reduction in call escalations to second line agents and 20% increases in first call resolutions.
Latest Industry News
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Hints and tips for local authority contact centres: improving customer services
Hits and tips for local authority contact centres on how to improve customer services. Details of shared advice given at a recent round table discussion for UK LA from those leading the way and those hoping to learn from experiences shared!
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Self help and self service working within the ITSM space
Identifying a clear owner, when providing self help or self service for internal staff or external customers is extremely important.
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Knowledge Powered Solutions (KPS) announces the release of V4.1 of the companies’ Universal product
Improved functionality, supporting large taxonomies and scalability enhancements plus additional support for Oracle, JBoss, Websphere and JDK are all part of the new version for Universal Knowledge.
