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KPS are leaders in the development of Knowledge Management solutions for use in service desks, help desks, e-learning and corporate information management Solutions.
Today KPS solutions are in use in organizations such as Steria and ADP Dealer Services International together with many customers who have implemented through our worldwide partners.
The KPS market leading Universal Knowledge software provides key support personnel with the ability to search for critical information and quickly resolve customer queries. The solution ensures that the intellectual capital from each resolution is retained for the future benefit of the organization.
KPS software solutions offer organizations the ability to significantly enhance service levels. Through a reduction in call abandonment rates, a marked improvement in first call resolution and the provision of consistent high quality information organizations can attain new levels of efficiency and service. Solutions can be implemented by the KPS professional services team in stand-alone mode or as part of a wider solution by the growing number of KPS partners.
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