Posts in Insights

Insight, the KPS knowledge management blog offer guidance, tips and perspectives on how to improve knowledge management in organisations that are supporting large user groups while using a diverse range of information sources

Knowledge Management Service Agent

Service Knowledge Management Interactions in Health & Education?

Service knowledge management helps service agents and self service interactions become effective, timely and conclusive, which in turn reduces optional costs long term and provides better customer service interactions. The key is to address a small number of simple aspects of knowledge management and deliver an integrated approach to the benefit of all.

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