The Current State of Knowledge and Knowledge Management Solutions..
The second phase in the proposed framework is evaluation. This phase focuses on the assessment of the current state of knowledge and Knowledge Management Solutions in the organisation, as well as the scoping and prioritisation of specific initiatives in the organisation. These initiatives are aligned with the enterprise definition, but can be implemented as standalone initiatives. Technology as an IT Service Desk must be considered and the way in which existing technologies in the organisation support KM enablement or what gaps exist must be evaluated. The methodology procedure steps that form part of this phase are knowledge audit, initiative scoping, prioritisation and technology solution assessment.
The third phase is development. Here the emphasis is on the building blocks required for the implementation of the prioritised KM initiative. This phase entails the drafting of a project plan to manage the activities to implementation of the prioritised KM initiative and includes the collation, acquisition and harvesting of knowledge required for the initiative. Lastly, it includes the building of a pilot that can be tested and launched in subsequent steps of the proposed methodology. Planning, knowledge elicitation and building are the methodology procedures that are pertinent for this phase.
