Change Management..
Change Management
As part of customer service software change management aims to ensure that standardised methods and procedures are used for efficient handling of all changes.
A change is an event that results in a new status of one or more configuration items (CI’s) approved by management, cost effective, enhances business process changes (fixes) - with a minimum risk to information retrieval technology or online knowledge base.
The main aims of Change Management include:
* Minimal disruption of services
* Reduction in back-out activities
* Economic utilization of resources involved in the change
Change Management Terminology
* Change: the addition, modification or removal of CIs
* Change Request (CR): form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor
* Forward Schedule of Changes (FSC): schedule that contains details of all forthcoming Changes
