Call us on 0870 160 1993
Hits and tips for local authority contact centres on how to improve customer services. Details of shared advice given at a recent round table discussion for UK LA from those leading the way and those hoping to learn from experiences shared!
Identifying a clear owner, when providing self help or self service for internal staff or external customers is extremely important.
Improved functionality, supporting large taxonomies and scalability enhancements plus additional support for Oracle, JBoss, Websphere and JDK are all part of the new version for Universal Knowledge.
Getting more for less, how improving frequently asked questions on your website can help serve your customers better and ensure that the organisation can make cost savings.
Improve and drive efficiencies through the use of Self-Service and the need to use more than just a key word search!
Knowledge Powered Solutions
Unit 6 Whitworth Court
Manor Farm Road
Runcorn
Cheshire
WA7 1WA
Tel: 0870 160 1993
Email: info@kpsol.com