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Knowledge is power and happy customers follow - Rostrvm partners with KPS..

03 November 2011 by Sue in KPS News

New relationship between Knowledge Powered Solutions and Rostrvm to foster better service in Call Centres and reduce costs. KPS has achieved 70% reduction in call escalations to second line agents and 20% increases in first call resolutions.

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Hints and tips for local authority contact centres: improving customer services..

14 October 2011 by Sue in Miscellaneous

Hits and tips for local authority contact centres on how to improve customer services. Details of shared advice given at a recent round table discussion for UK LA from those leading the way and those hoping to learn from experiences shared!

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Self help and self service working within the ITSM space..

28 June 2011 by Sue in Miscellaneous

Identifying a clear owner, when providing self help or self service for internal staff or external customers is extremely important.

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Knowledge Powered Solutions (KPS) announces the release of V4.1 of the companies’ Universal product..

09 June 2011 by Sue in Miscellaneous

Improved functionality, supporting large taxonomies and scalability enhancements plus additional support for Oracle, JBoss, Websphere and JDK are all part of the new version for Universal Knowledge.

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Local councils and self-help, making savings but providing better customer service more effectively..

18 May 2011 by Admin in Miscellaneous

Getting more for less, how improving frequently asked questions on your website can help serve your customers better and ensure that the organisation can make cost savings.

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