Call us on 0870 160 1993
New relationship between Knowledge Powered Solutions and Rostrvm to foster better service in Call Centres and reduce costs. KPS has achieved 70% reduction in call escalations to second line agents and 20% increases in first call resolutions.
EEDA made the decision to have just one delivery solution. Up until this time it had outsourced its delivery support services to 6 different suppliers. Knowledge was not being captured centrally, therefore a solution was required and they opted for Universal Knowledge from KPS.
Partnership adds advanced knowledge management capability to Quintica’s best-of-breed service management portfolio
Silah GULF is a Joint Venture company formed to develop a regional customer management and contact centre provision service based in the Kingdom of Bahrain.
Stroma Service Consulting is an established IT consulting company that supports clients with small to large technology infrastructures.
Knowledge Powered Solutions
Unit 6 Whitworth Court
Manor Farm Road
Runcorn
Cheshire
WA7 1WA
Tel: 0870 160 1993
Email: info@kpsol.com