Talisma and Knowledge Powered Solutions (KPS) union will help companies improve their customer service experience and reduce operational costs whilst providing excellent customer services.
New relationship between Knowledge Powered Solutions and Rostrvm to foster better service in Call Centres and reduce costs. KPS has achieved 70% reduction in call escalations to second line agents and 20% increases in first call resolutions.
EEDA made the decision to have just one delivery solution. Up until this time it had outsourced its delivery support services to 6 different suppliers. Knowledge was not being captured centrally, therefore a solution was required and they opted for Universal Knowledge from KPS.
Partnership adds advanced knowledge management capability to Quintica’s best-of-breed service management portfolio
Silah GULF is a Joint Venture company formed to develop a regional customer management and contact centre provision service based in the Kingdom of Bahrain.