Talisma and Knowledge Powered Solutions (KPS) union will help companies improve their customer service experience and reduce operational costs whilst providing excellent customer services.
Part 1 of a 4 part blog series, looking at ways to Improve an IT Service Desk through the use of knowledge management. From productivity improvements to costs reductions and enhanced customer services. The blogs will highlight why an intelligent knowledge management solution should be at the heart of your Service Desk.
KPS has produced an excellent white paper noting how Knowledge Management can solve several issues relating to productivity and cost savings within your organisation - not to mention improving your customer service offering. Contact us via the web form above for more details of how to obtain this white paper.
The driver towards the ‘Big Society’ and budget cuts have meant that local councils will need to rely more heavily on ICT in order to be able to achieve the delivery of services through a successful web based self-service system.
Cheshire based SME, Knowledge Powered Solutions (KPS) wins business via the web with RBC Ministries..
RBC Ministries (not for profit USA organisation) chooses World class Knowledge Management System from UK Cheshire Based SME