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KPS are leaders in the development of intelligent software solutions for use in service desks, help desks, e-learning and corporate information management environments.
Today the KPS solution is deployed in over 150 organizations worldwide including ADP Dealer Services International, First Data and Steria with many customers who have implemented through our growing partner network. These include Transport for London, City of Minneapolis, City of Hampton Virginia, Aberdeenshire Council and many others.
The KPS market leading Universal Knowledge Suite software provides key support personnel with the ability to search for critical information and quickly resolve customer queries. The solution ensures that the intellectual capital from each resolution is retained for the future benefit of the organization.
The KPS software solutions offer organizations the ability to significantly enhance service levels. Through a reduction in call abandonment rates, a marked improvement in first call resolution and the provision of consistent high quality information organizations can attain new levels of efficiency and service. Solutions can be implemented by the KPS professional services team in stand-alone mode or as part of a wider solution by the growing number of KPS integration partners.
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